European Mobile Data Before You Fly

Fone4EU is a service that provides European SIM cards to Canadian travelers before they depart for Europe. We offer both physical SIM cards and digital eSIMs that work across all European countries.

Our service allows you to have mobile connectivity as soon as you land in Europe, without having to rely on airport Wi-Fi or search for local SIM cards. You can use your phone for data, calls, and texts just like you would at home, but without the expensive roaming charges.

Using Fone4EU instead of roaming offers several key advantages:

• Cost savings: Our packages are typically 70-90% cheaper than Canadian carrier roaming rates.
• Predictable pricing: No surprise bills or hidden charges.
• Higher data allowances: Get more data at better speeds than most roaming packages.
• Continent-wide coverage: One SIM works across all European countries.
• Local experience: Use your phone like a local, with reliable network access.

Yes, for physical SIM cards, your phone must be unlocked to use our service. Most Canadian carriers now provide phones unlocked, but if you're unsure, you can check with your carrier before traveling.

For eSIMs, your phone needs to be both unlocked and eSIM compatible. Most recent flagship smartphones (iPhone XS or newer, Google Pixel 3 or newer, Samsung S20 or newer) support eSIM technology.

For physical SIM cards, we recommend ordering at least 7-10 business days before your departure date to ensure timely delivery. We ship from our Canadian fulfillment centers via Canada Post.

For eSIMs, you can order anytime — even at the airport before boarding — as delivery is instant via email. However, we still recommend ordering a few days in advance to ensure you have time to set it up properly.

Yes, we offer hotel delivery service in major European cities. During checkout, select "Hotel Delivery" and provide your accommodation details and check-in date. We'll ensure your SIM card is waiting for you upon arrival.

There is an additional $5 fee for this service. Alternatively, consider our eSIM option for instant delivery with no shipping required.

You can cancel or modify your order within 24 hours of purchase with no cancellation fee. Simply contact our customer service team with your order number.

For cancellations after 24 hours but before shipping, a 15% processing fee applies. Once a physical SIM has been shipped or an eSIM has been activated, orders cannot be cancelled or refunded.

If your travel plans change, you can postpone activation of your SIM for up to 12 months from the purchase date at no additional cost.

Physical SIM cards come pre-activated and ready to use upon arrival in Europe. Simply insert the SIM card into your phone when you land, and it will connect automatically to the local network.

For eSIMs, you'll receive an email with a QR code and detailed setup instructions. You'll need to scan this QR code with your phone and follow the prompts to download the eSIM profile. We recommend doing this while still connected to Wi-Fi in Canada, though the eSIM won't become active until you arrive in Europe.

In most cases, no. Our SIM cards are designed to connect automatically to the appropriate networks with optimal settings. All you need to do is ensure data roaming is enabled in your phone settings.

For some Android devices, you might need to manually set the APN (Access Point Name). Detailed instructions are included with your SIM card and available on our website.

Yes, all Fone4EU SIM cards come with a European phone number, typically from the UK, France, or Germany. This allows others to call you at local European rates instead of international rates.

You can find your assigned phone number on the packaging or in your order confirmation email. We recommend sharing this number with important contacts before your trip.

Fone2you SIM cards provide seamless coverage across all 27 European Union countries, plus the United Kingdom, Switzerland, Norway, and Iceland.

There are no daily limits on our data packages. You can use your data allowance at your own pace throughout the validity period of your plan.

Yes, all Fone2you SIM packages support tethering and mobile hotspot functionality at no extra charge.

Most newer smartphones support eSIM technology. This includes iPhone XS/XR and newer, Google Pixel 3 and newer, Samsung Galaxy S20 and newer, and many recent models from other manufacturers.

To check if your specific device is compatible, visit our eSIM Compatibility Checker or contact our support team.

Yes, most eSIM-compatible phones support Dual SIM Dual Standby (DSDS), allowing you to use both your regular physical SIM and our eSIM simultaneously. This means you can keep your Canadian number active for incoming calls and texts while using our eSIM for data in Europe.

Don't worry! If you accidentally delete your eSIM profile, you can reinstall it using the original QR code we sent you. We recommend saving this QR code in a secure location or taking a screenshot of it.

If you can't find your original QR code, contact our support team, and we'll help you restore your eSIM profile.

If you're having connectivity issues, try these steps:

1. Ensure your phone is unlocked and compatible with European networks
2. Verify that data roaming is enabled in your phone settings
3. Restart your device
4. Try manually selecting a different network in your phone's settings
5. Check that the APN settings are correct (instructions included with your SIM)

If you're still experiencing issues, contact our support team for assistance.

If you're having issues with calls or texts, please check:

1. That you have sufficient credit for voice services (some packages are data-only)
2. That you're in an area with good network coverage
3. That your phone's network settings are correctly configured

For persistent issues, please contact our support team with your SIM card number and details of the problem.

Data speeds can be affected by several factors:

1. Network congestion in your current location
2. The specific network you're connected to (try manually selecting a different network)
3. You may have exceeded your high-speed data allocation and been throttled to lower speeds
4. Your device may not support all the frequency bands used by European carriers

Our SIMs prioritize reliable connectivity over maximum speed, but you should typically experience 4G/LTE speeds in most urban areas.

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. Additionally, we offer Zelle and ACH payments via SnappyPay for customers who prefer these methods.

All transactions are processed securely through our PCI-compliant payment gateway.

The price you see is the price you pay. There are no hidden fees or additional charges. For physical SIM cards, standard shipping is included in the price. Express shipping is available for an additional fee.

Please note that if you exceed your data allowance, you will need to purchase a top-up package.

A receipt is automatically sent to the email address you provided during checkout. If you need an additional copy or have special requirements for your receipt, please contact our customer support team.

For business customers, we can provide invoices with your company information for expense reporting purposes.