Privacy Policy

Last updated: January 11, 2025

1. Introduction

Welcome to Fone4EU (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fone4eu.com, including any other media form, media channel, mobile website, or mobile application related or connected to it (collectively, the “Site”).

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you register on the Site, express an interest in obtaining information about us or our products and services, participate in activities on the Site, or otherwise contact us. The personal information we collect may include:

  • Name, email address, postal address, phone number, and other contact information
  • Billing information, such as credit card numbers and billing addresses
  • Account credentials, such as usernames and passwords
  • Profile information, such as your preferences and interests
  • Any other information you choose to provide

2.2 Information Automatically Collected

When you visit our Site, we may automatically collect certain information about your device, including:

  • IP address, browser type, operating system
  • Pages you view, how you interact with the Site
  • Time spent on those pages, and other diagnostic data
  • Referral sources, such as the website or advertisement that referred you to our Site

We may also collect information through cookies and similar technologies. For more information about our use of cookies, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our Site and services
  • Process and complete transactions, and send related information including purchase confirmations and invoices
  • Improve, personalize, and expand our Site and services
  • Understand and analyze how you use our Site
  • Develop new products, services, features, and functionality
  • Communicate with you about our products, services, updates, and promotions
  • Send administrative information, such as updates to our terms, conditions, and policies
  • Protect against fraud and unauthorized transactions
  • Comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific information concerned and the context in which we collect it. We generally only collect personal information from you when:

  • We need the personal information to perform a contract with you (e.g., to deliver the SIM cards you have purchased)
  • You have given us consent to do so for a specific purpose
  • The processing is in our legitimate interests and not overridden by your rights
  • We need to comply with legal obligations

If we collect and use your personal information based on our legitimate interests, these interests include providing you with relevant content, improving our services, and conducting marketing activities. You have the right to object to this processing if you wish.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Data Sharing and Disclosure

We may share your information in the following situations:

  • Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
  • Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
  • Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
  • Vital Interests and Legal Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.

7. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Canada and choose to provide information to us, please note that we transfer the data to Canada and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

For transfers to the EU, we ensure that adequate safeguards are in place through standard contractual clauses or other approved mechanisms.

8. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information:

For EU/EEA Residents (GDPR Rights):

  • Right to Access: You have the right to request copies of your personal information.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

For California Residents (CCPA Rights):

  • Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources from which such information is collected, the purpose for collecting such information, and the categories of third parties with whom we share such information.
  • Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
  • Right to Opt-Out: You have the right to opt-out of the sale of your personal information to third parties.
  • Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of your CCPA rights.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within the timeframe required by applicable law.

9. Children’s Privacy

Our Site is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we discover that a child under 16 has provided us with personal information, we will delete such information from our servers.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and store certain information. For more information about our use of cookies, please see our Cookie Policy.

11. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us by email: [email protected].

For EU/EEA residents, you also have the right to lodge a complaint with your local data protection authority.